Privacy Policy

Privacy Policy

Last updated: May 2026

Formulae ("we", "us", or "our") operates this online store. This Privacy Policy explains how we collect, use, and protect your personal information when you purchase from us or visit our website. We comply with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

1. Information We Collect

When you place an order, we collect: your name, email address, shipping address, phone number, and payment information (processed securely by our payment provider, we never store your card details). When you browse our store, we automatically receive your IP address and browser information.

2. How We Use Your Information

  • To process and fulfil your orders
  • To send order confirmations and shipping updates
  • To respond to your customer service enquiries
  • To send promotional emails if you have opted in (you can unsubscribe at any time)
  • To improve our store and product offerings

3. Sharing Your Information

We do not sell your personal data. We share it only with trusted third parties necessary to operate our business: our shipping carriers (to deliver your order), our payment processor (to handle transactions), and Shopify (our e-commerce platform). All third parties are contractually required to protect your data.

4. Data Retention

We retain your order data for a minimum of 5 years as required by Thai accounting law. You may request deletion of your personal data for marketing purposes at any time.

5. Your Rights (PDPA)

Under the PDPA, you have the right to: access your personal data, correct inaccurate data, request deletion of your data, withdraw consent for marketing communications, and lodge a complaint with the Personal Data Protection Committee. To exercise these rights, contact us at formulae.supplements@gmail.com.

6. Cookies

Our store uses cookies to maintain your shopping cart, understand how visitors use our site, and improve your experience. You can disable cookies in your browser settings, but this may affect store functionality.

7. Contact

Questions about this policy? Email us at formulae.supplements@gmail.com.